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Here I go over some of the known fixes for when your phone cant be detected by iTunes. This video is for mac users but if you’re on a Windows PC you can follow some of the steps that aren’t OS specific.

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Notes:

Step 5. Reinstall iTunes https://support.apple.com/kb/DL1977?locale=en_US

Step 6. rename plist files .old
/Users/mknet/Library/Preferences/com.apple.iPod.plist

/Users/mknet/Library/Preferences/com.apple.iTunes.eq.plist

/Users/mknet/Library/Preferences/com.apple.iTunes.plist

/Users/mknet/Library/Preferences/com.apple.iTunesHelper.plist

File (Primary): com.apple.iTunes.MACHINE_GUID.plist

Located at: /Users/USERNAME/Library/Preferences/ByHost

Files: com.apple.iTunesHelper.plist | com.apple.iTunes.plist | com.apple.iTunes.eq.plist

Located at: /Users/USERNAME/Library/Preferences

Hidden File: .iTunes Preferences.plist

Located at: /Users/USERNAME/Music/iTunes/iTunes Media .

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