If your Surface won’t wake up or respond, there are several things you can do. This video will show you how to force a shutdown and restart your Surface; install updates; and how to get it repaired or replaced.

0:00 Force a shutdown and restart
0:15 Install updates
0:20 Single-button shutdown
0:40 Two-button shutdown
1:12 How to get a repair/replacement

This article walks you through what to do if Surface won’t turn on or wake from sleep.
https://support.microsoft.com/en-us/help/4023537/surface-wont-turn-on-or-wake-from-sleep

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