Microsoft Teams is now THE common platform for almost all organisations: In the first of a series of ‘Digital Layer’ innovations, Jadu has revolutionised Case Management by freeing team members from logging into their digital platform and enabling them to close and interact with cases directly in Teams!

Jadu Platform’s integration with Microsoft Teams enables seamless digital service delivery, allowing teams to collaborate and close customer cases effortlessly. By leveraging Copilot Generative AI and Power Automate workflows, organisations can automate case management with Adaptive Cards in Teams. When a customer submits a form, an Adaptive Card is instantly delivered to Teams, enabling colleagues to take immediate action without leaving their workspace. This integration streamlines processes, enhances collaboration, and maximises efficiency, making case resolution faster and more effective.

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