If you are having issues with your Surface Pen working correctly (like connecting to Bluetooth, writing, or opening apps), follow the steps in this video to diagnose and solve the issue.

1. Test your pen by inking, writing, or erasing in OneNote, Sticky Notes, or Fresh Paint. If your pen works in one of these apps, then the app you want to use may not work with pen.

2. Open apps and use your Surface with touch. If you can’t use your finger on your Surface, go to: https://support.microsoft.com/en-us/help/4023476 After touch is working, try your pen again.

3. Check the battery level of your pen. If you’ve paired your pen you can check this in your settings. Go to Start — Settings — Devices — Bluetooth & other devices, then find your pen to see the battery level. If the battery is low or doesn’t have power, you may need to change or charge your battery. How to change the battery in your Surface Pen with no clip: https://youtu.be/5A_iK_QrVwo

4. Check your pen settings. To check your cursor, handwriting, and top button settings, go to Start — Settings — Devices — Pen & Windows Ink. To check your pen pressure settings, open the Surface app and select the Pen tab to adjust it.

5. Check the LED light on your pen. If you aren’t sure what the LED light on your pen means, go to the section My pen won’t pair with my Surface (https://support.microsoft.com/en-us/help/4023523/surface-troubleshoot-microsoft-surface-pen#nopair) or The light on my pen is blinking red or doesn’t turn on (https://support.microsoft.com/en-us/help/4023523/surface-troubleshoot-microsoft-surface-pen#RedLight).

6. Update your Surface. See Install Surface and Windows updates (https://support.microsoft.com/en-us/help/4023505) and Download drivers and firmware for Surface (https://support.microsoft.com/en-us/help/4023482).

7. Run the Surface Diagnostic Toolkit: https://support.microsoft.com/en-us/help/4037239

0:00 Install latest updates
0:14 Check the battery level
0:45 Replace the battery
1:34 Connect to Bluetooth

More troubleshooting steps: https://support.microsoft.com/help/4023523/surface-troubleshoot-microsoft-surface-pen

More Surface Pen videos:
Set up your Surface Pen: https://www.youtube.com/watch?v=cQ6otH6g1UM
How to draw or write in a Word doc with a digital pen: https://www.youtube.com/watch?v=gEmCISCIYoY
Check battery level of Surface device: https://www.youtube.com/watch?v=RPE_VT8V_fQ
Surface Pen not working: https://www.youtube.com/watch?v=RpvmTYjGujo
How to use your Surface Pen: https://support.microsoft.com/en-us/help/4036281/how-to-use-your-surface-pen
How to change the battery in your Surface Pen with no clip: https://youtu.be/5A_iK_QrVwo

Find out what kind of Surface Pen you have: https://support.microsoft.com/en-us/help/4519767/identify-your-surface-pen-and-features
How to use your Surface Pen: https://support.microsoft.com/en-us/help/4036281/how-to-use-your-surface-pen

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