I had to contact Playstation Support and spent a lot of time looking for this if you could leave a like for time spent it and make sure to subscribe for more tech videos it’s much appreciated,
If you are just trying to delete users off of your ps4 click on the link below!
https://youtu.be/P5PYKnp1vPU

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This video helps on:
How to delete sub accounts off of your ps4,
How to delete family accounts off of your ps4,
How to upgrade sub accounts on your PS4,
How to upgrade family accounts on your PS4
How to upgrade a sub account to a master account ps4

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