HP OfficeJet Pro 8620 Printer – Missing or Failed Printhead

HP OfficeJet Pro 8620 Printer – Missing or Failed Printhead

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TECH TIP: HP OfficeJet Printhead Cleaning: https://www.youtube.com/watch?v=1ZqJSerkGu4


For the #HP #OfficeJet #Pro 8620 #printer, if you observe a #missing or #failed #printhead #error then it is possible that the internal PRINTHEAD may have a bent or #damaged contact #pin or pins. When the cartridge is installed these pins make contact with the #Internal #PRINTHEAD. If there is poor electrical continuity contact between pins and the cartridge’s #electronic #chip then errors such as #damaged, #failure or #missing will be displayed, in some cases a printhead failure error may be displayed.

To verify pin condition, remove all 4 ink cartridges and using a flash light, carefully inspect the internal PRINTHEAD contact pins for visible damage.

Each pin should be protruding outwards as shown. If the pin is bent down, it is possible to gently pry it back up with a small screwdriver. If a pin is broken, then the #HP8620 PRINTHEAD will need to be replaced.

Other printer error messages which could signify a PRINTHEAD problem include “Ink Cartridge #Failure”, “Cartridge Damaged”, “Cartridges Missing” or “The following cartridges are #not #intended for use in this Printer”.

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Note: If you have installed a refilled or aftermarket #HP950 or #HP951 ink cartridge into your HP #OfficeJet Pro #printer and observe the error message “Ink #Cartridge #Depleted”, /” #Cartridges Depleted/” or “ #Ink #System #Failure “, this is usually caused by one, or more, of the #HP 950/951 ink cartridges not having enough ink inside. In most cases one of the cartridges is empty but the cartridge’s electronic smart chip is telling the printer it has a full ink load.

An /”Ink System Failure/” #error #condition is generated due to air being ingested into the printer’s internal PRINTHEAD assembly and the presence of ink is not being detected via #sensors inside the ink cartridge. Thus as a #safety precaution to protect the printer, the printer is shutdown to avoid burning out hundreds of small electronic #thermal ink #firing #nozzles inside the PRINTHEAD assembly.

Remove all four #HP950 #HP951 (or #HP950XL / #HP951XL) #ink #cartridges and weigh them with a scale to help determine which cartridge has an inadequate amount of ink inside. The lightest ink cartridge, in comparison to other available full cartridges, will usually reveal the likely culprit. Replace suspect cartridge, or all four ink cartridges, with brand #new HP #original ink cartridges to completely eliminate root cause of both ink volume and attached chip compatibility.
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Supported HP 950/951 Ink Cartridges:
950 Black CN049
951 Cyan CN050
951 Magenta CN051
951 Yellow CN052
950 XL Black CN045
951 XL Cyan CN046
951 XL Magenta CN047
951 XL Yellow CN048

Supported Printer Models:
HP OfficeJet Pro 8100
HP OfficeJet Pro 8600
HP OfficeJet Pro 8600
HP OfficeJet Pro 8600 Premium
HP OfficeJet Pro 251dw
HP OfficeJet Pro 276dw MFP
HP OfficeJet Pro 8100e
HP OfficeJet Pro 8610
HP OfficeJet Pro 8615
HP OfficeJet Pro 8616
HP OfficeJet Pro 8620
HP OfficeJet Pro 8630
HP OfficeJet Pro 8100 N811d
HP OfficeJet Pro 8600 N911a
HP OfficeJet Pro 8600 Plus N911g
HP OfficeJet Pro 8600 Premium N911n
HP OfficeJet Pro 8610 A7F64A
HP OfficeJet Pro 8620 A7F65A
HP OfficeJet Pro 8625
HP OfficeJet Pro 8630 A7F66A
HP OfficeJet Pro 8640
HP OfficeJet Pro 8660
HP OfficeJet Pro 251dw CV136A
HP OfficeJet Pro 276dw MFP CR770A


The average person may agree that finding low cost #ink or #cartridges is top of the list when searching, i.e. #HP950 or #HP951 #inkjet #printer #cartridges, since originally branded ink is quite #expensive. Is refilling your #HP #OfficeJetPro ink cartridges, purchasing aftermarket 3rd party cartridges or signing up for HP’s #Instant Ink #subscription #program the better deal? Let’s look at the #HP Instant Ink program and real world numbers based on my own experience over the past few years.

Is HP Instant Ink A Good Deal or Not: https://www.youtube.com/watch?v=yxzfEMu05FQ

For additional HP printer usage, ink cartridge or advanced #printing #troubleshooting servicing tips, for example observed ‘cartridge problem’ or ‘printer failure’ errors, refer to my other #Uncle #Hulka #technical resolution videos.

TECH TIP: HP OfficeJet Printhead Cleaning: https://www.youtube.com/watch?v=1ZqJSerkGu4

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