Having audio or camera issues when trying to record a video? This video shows you how to check if your microphone and/or camera issues are isolated to Loom, might be local to your device, or Chrome.

If the microphone/camera works on the online test site, the issue is likely with Loom. If it does not work, the issue is likely with Chrome/or your device locally.

Have questions? Reach out to Loom’s support team: https://support.loom.com/hc/en-us/requests/new

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