Having trouble with your Surface? If you’ve tried basic troubleshooting options, you may need to restore or reset your Surface. Before you reset your device and reinstall Windows, you can choose to keep your files or remove them. If you can’t sign in to Windows, try retrieving your password before performing a reset.

Learn more: https://support.microsoft.com/en-us/surface/restore-or-reset-surface-for-windows-e1fd649a-6396-a7de-2e87-7ba3b45e0fb1

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