In this video, I show you how to replace the ear pads on the Surface Headphones 1/2. You can find the full version showing the full process of replacing the ear pads and how to order them here:

https://www.youtube.com/watch?v=exFISdjXC9I

If you prefer written directions, you can find them on Microsoft’s website below.

https://support.microsoft.com/en-us/surface/replace-the-ear-pads-on-your-surface-headphones-f7e46124-1273-4b88-8781-ce3bae7d987f

To get replacement ear pads, go to the following link to make a warranty repair request on your headphones.

https://account.microsoft.com/devices/select-device-for-repair

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