If you don’t have access to your account recovery phone number or alternate email address, there is a process you can go through to regain access to your account — maybe.

Recovering a Microsoft account
If you forget your Microsoft account password, or it just doesn’t work, and you can’t access your recovery phone or email, start the account recovery process. Start to sign in to Outlook.com but click the “Forgot password?” link. Provide as much information as possible to prove your identity. If unsuccessful you may lose the account. Keep your recovery info current to avoid this situation.

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Watch next ▶ Will I Lose My Account If I Don’t Set a Recovery Email Address For My Google Account? ▶ https://youtu.be/-lpNKoCS_28

Chapters
0:00 Recover An Outlook.com
1:20 It is critical to keep recovery information up to date.
1:45 Go to outlook.com & sign in
2:40 Verify your identity
3:00 Verification options
3:50 Recovery codes
4:30 Manual recovery process
7:00 Identification information
9:30 Then wait
10:40 Why all this hassle?
12:00 keep your recovery information up to date.

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