In this video from Microsoft, you will learn how to force a shutdown, and then restart your Surface if your device stops responding. Be aware, though, that whenever possible, you should shut down your Surface in the normal manner.

Option 1: instructions apply to the following Surface models:
– Surface Pro (5th Gen), Surface Pro 6, Surface Pro 7, Surface Pro 7+, Surface Pro 8, Surface Pro 9 (all models)
– Surface Pro X, Surface Pro X (Wi-Fi)
– Surface Laptop (1st Gen), Surface Laptop 2, Surface Laptop 3, Surface Laptop 4, Surface Laptop 5
– Surface Laptop Go, Surface Laptop Go 2
– Surface Laptop Studio
– Surface Laptop SE
– Surface Book 2, Surface Book 3
– Surface Go (all models)
– Surface Studio (1st Gen), Surface Studio 2, Surface Studio 2+

Option 1: instructions apply to the following Surface models:
– Surface Pro, Surface Pro 2, Surface Pro 3, Surface Pro 4
– Surface Book
– Surface 2, Surface 3
– Surface RT

If these steps don’t resolve the problem, you can submit a service order to Microsoft to access available repair or replacement options. Go to Device Service and Repair, register, and then select your Surface to start a service order.

Table of Contents
0:00 Introduction
0:10 Newer Surface models
0:46 Earlier Surface models
1:42 Conclusion

Learn more: https://support.microsoft.com/en-us/surface/force-a-shutdown-and-restart-your-surface-cf13996e-fef0-dbb0-1e94-cdd7ff88b840#:~:text=Press%20and%20hold%20the%20volume,for%20at%20least%2015%20seconds.

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