If you are printing from an Android device, or from the HP Smart app from a macOS or iOS device, and you encounter a “Printer Blocked” or “Printer Error” message, running a firmware update fixes the issue. Follow the steps in this video to update your printer firmware.

This video applies to the following printer models:

• HP OfficeJet 8120e All-in-One Printers
• HP OfficeJet 9120e All-in-One Printers
• HP OfficeJet Pro 8120e All-in-One Printers
• HP OfficeJet Pro 8130e All-in-One Printers
• HP OfficeJet Pro 9120e All-in-One Printers
• HP OfficeJet Pro 9130e All-in-One Printers
• HP OfficeJet Pro 9720e Wide Format All-in-One Printers
• HP OfficeJet Pro 9730e Wide Format All-in-One Printers

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More support options for your HP device are available at https://hp.com/support.
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This video was produced by HP.
How to fix a /”Printer Blocked/” or /”Printer Error/” message | HP OfficeJet printers | HP Support
https://youtu.be/H_a4xjXxgXg

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