If you are printing from an Android device, or from the HP Smart app from a macOS or iOS device, and you encounter a “Printer Blocked” or “Printer Error” message, running a firmware update fixes the issue. Follow the steps in this video to update your printer firmware. View more on this issue by going to this link: https://support.hp.com/document/ish_10233258-10233394-16.

This video applies to the following printer models:
• HP OfficeJet 8120e All-in-One Printers
• HP OfficeJet 9120e All-in-One Printers
• HP OfficeJet Pro 8120e All-in-One Printers
• HP OfficeJet Pro 8130e All-in-One Printers
• HP OfficeJet Pro 9120e All-in-One Printers
• HP OfficeJet Pro 9130e All-in-One Printers
• HP OfficeJet Pro 9720e Wide Format All-in-One Printers
• HP OfficeJet Pro 9730e Wide Format All-in-One Printers
• HP OfficeJet Pro 9110 9117 9120 9120e 9130 9130e All-in-One
• HP OfficeJet Pro 8120 8123 8120e 8122e 8124e 8125e 8130 8133 8130e 8132e 8134e 8135e 8138e 8139e All-in-One

For other helpful videos go to https://youtube.com/hpsupport.
More support options for your HP device are available at https://hp.com/support.
For step-by-step guidance, connect with our Virtual Agent: https://virtualagent.hpcloud.hp.com/?botClient=social&botSubClient=YouTube&cc=us&lc=en

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This video was produced by HP.
How to fix a “Printer Blocked” or “Printer Error” message | HP OfficeJet printers | HP Support
https://youtu.be/8HWJG2m3T3o

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