Run Device Manager in Safe Mode
If the problem is caused by the display settings or device drivers, boot into Safe Mode and change the settings in Device Manager.

Reboot the computer into Safe Mode.
Once in Safe Mode, decrease your video card resolution to the native resolution of your monitor.
How to view or change the screen resolution of a monitor.
If you’ve changed the monitor resolution, reboot the computer to see if this resolves the issue.
If the resolution is supported or the previous steps did not help, we suggest reinstalling the drivers for your monitor and video card by following the following steps.
In Safe Mode, open the Windows Device Manager.
How to open Windows Device Manager.
Once in Device Manager, expand the /”Display adapters/” and /”Monitors/” sections and remove each of the devices listed under those two sections. You can do this by highlighting each device and pressing the Delete key.
Once the Display adapters and Monitors are removed, reboot the computer and let Windows reinstall the drivers for these devices. If Windows cannot find the drivers you need, see the computer drivers section.

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