If you can see a scroll bar in Excel and, when you try and move along it, the screen does not change it could be a result of a Freeze Pane being bigger than the available screen. Often happens when Freeze pane is switched on while the sheet has some hidden rows or has the filter on.
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Time Stamps
00:00 Scroll bar moves but the screen doesn’t in Excel
00:15 Decrease the size of the screen and see if there is a frozen pane
00:25 Switch off the Freeze panes and reposition it

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