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if you are using a Mac or Windows computer:
if you haven’t already done so, install Chrome .
open Chrome Chrome;
install the recovery application https://chrome.google.com/webstore/detail/chromebook-recovery-utili/jndclpdbaamdhonoechobihbbiimdgai
open the recovery application ;
click Start ;
Click Select a template from a list, or enter the model number of the Chromebook you want to retrieve. To find this number, look at the bottom of the error message on your Chromebook screen.
click Continue ;
insert the USB flash drive or SD card into the computer;
in the drop-down menu, select the USB flash drive or SD card you inserted;
click Continue ;
click Create Now .
when you see a message informing you that the recovery media is ready, remove the USB flash drive or SD card from the computer
if you haven’t already done so, install Chrome .
open Chrome Chrome;
install the recovery application https://chrome.google.com/webstore/detail/chromebook-recovery-utili/jndclpdbaamdhonoechobihbbiimdgai
open the recovery application ;
click Start ;
Click Select a template from a list, or enter the model number of the Chromebook you want to retrieve. To find this number, look at the bottom of the error message on your Chromebook screen.
click Continue ;
insert the USB flash drive or SD card into the computer;
in the drop-down menu, select the USB flash drive or SD card you inserted;
click Continue ;
click Create Now .
when you see a message informing you that the recovery media is ready, remove the USB flash drive or SD card from the computer
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