The /”Ask Me a Question/” feature in Copilot within the Microsoft Dynamics Customer Service Hub allows agents to quickly get answers to their queries. By leveraging AI, Copilot provides real-time assistance, retrieving relevant information from the organization’s knowledge base. Agents can ask direct questions, follow up for more details, and even request rephrased responses for clarity. This feature enhances efficiency, enabling agents to resolve customer issues faster and more effectively.

00:00 – Welcome note by Ambesh
00:10 – Copilot in Microsoft Dynamics Customer Service Hub
01:15 – Ask Me a Question via Copilot in Microsoft Dynamics Customer Service Hub demo

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